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Florida Prison Phones, Packages & Mail Use this forum to discuss Florida prison Phones, Packages & Mail issues & topics. If you have a question about or want to discuss these issues in a specific facility, please visit that facility's regional subforum in the Florida forum.

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  #1  
Old 02-05-2011, 01:56 PM
moony moony is offline
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Default Disputing calls with Securus that are cut off?

hi ladies,

I know I've read somewhere around here on disputing calls at Securus. Today I received a 2 min call, just cut off and one of 3 minutes, again just cut off. Can I dispute these or is that a lost cause? if so, how to go?

Thx!
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Old 02-05-2011, 04:41 PM
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Doesn't hurt to try. Did you receive any kind of message other than 'the caller has hung up'? If not, then I would def call to see about a refund.
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Old 02-05-2011, 04:44 PM
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no nothing else mentioned. first time not even "the caller has hung up on you"

thx!
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Old 02-05-2011, 04:47 PM
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Yeah u can get a refund, usually if its 1 to 2 mins u can call them n they will refund 1 of them on the phone. If u have several to dispute go on the site and there is a dispute form u can print out and then mail in.
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