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California Prison Phones, Packages & Mail Use this forum to discuss California prison Phones, Packages & Mail issues & topics. If you have a question about or want to discuss these issues in a specific facility, please visit that facility's subforum in the California forum.

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  #1  
Old 08-19-2003, 11:11 PM
lovinhimstill lovinhimstill is offline
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Question Walkenhurst?

Hello Everyone,
i have a quick question, my bf is going to send me the form to get his t.v now can someone explain to me what i need to do once i get it? he said i have 90 days from the date listed on the form to get the t.v to him. WHen i call walkenhurst(spelling is prob wrong) do i need to send them a money order in his name or can i order it out here and they send it to him? if you have done this could you help me out....Thanks
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  #2  
Old 08-19-2003, 11:16 PM
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I haven't used them in a long time but best I remember your loved one sends you the paperwork and you have to send it on to walkenhust? LOL with the money, Credit card or postal money order is the best. When they get it they will send the TV on to your guy. Hope this helps, love Barbara
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  #3  
Old 08-20-2003, 12:05 AM
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ok....this is what u do.
The form he sent you has the item on it and the cost ...right?
ok......you mail that form and a check to Walkenhorts.
Walkenhorsts will send it to the inmate.
You and Walkenhorts have 90 days from the date on the form to send the item to the inmate.
Thats all there is to it.......
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  #4  
Old 08-20-2003, 12:38 AM
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I love that catalog!
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  #5  
Old 08-20-2003, 01:10 AM
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Hmm? I don't ever remember sending a CHECK? But, I do send Money Orders and MAKE COPIES OF EVERYTHING!

Things do get lost in the Mail!

I make a copy for my file and I send a copy to my son!

2 are better than one!

Now, lately when I order (from other sources) they have a package slip for the company. So, you must send that with your Order Form and Money Order!

Love
Kathy
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Old 08-20-2003, 11:08 AM
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TRUE, Walkenhorst's does not accept checks at all. They will send it back to you and that could hold up the order...it happened to me! After the inmate gets their item approved, they will send you the form and then you forward the form and the money to Walkenhorst's. These guys are swamped with inmate requests, so what I've found to be the best turn around time is if you send the order for by certified mail, that way YOU know they have it and then they have 90 days to get it to your loved one. Good luck, hun.
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Old 08-20-2003, 01:26 PM
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My friend is in Corcoran and we did his via the telephone and I paid with a Visa. Hope this helps.
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Old 08-22-2003, 03:01 AM
Ms Lana Ms Lana is offline
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I have always called in my order via phone, paid by credit card, and then mailed them his signed form that he sent me. Doing it this way seems to make the process of his receiving his items move a lot faster. I think he had his TV within 2-3 weeks from the day I called it in.

The nice thing about using the credit card is that they will call you and verify your information, give you the price if it is different then what you thought, and make sure it is an authorized payment. This way I always know when they've received his form in the mail, and when they will be charging my card.

Hope that helps. (oh and definitely no checks).
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Old 08-22-2003, 04:41 PM
boomslang boomslang is offline
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Question

Can they receive TV's and portable audio cd players while in Reception (Delano).

IF yes what is the procedure?

My son just got there this week..

thanx
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Old 08-22-2003, 08:42 PM
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Boomslang......why not wait till he is sent to mailine?
Then he can get the TV and CD player approved and send you the form to send to Walkenhorts.
You can send him some money (post office money order only) now! He can buy some goodies to eat!
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Old 08-23-2003, 12:05 AM
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I'd call Walkenhorst first, before sending a money order to confirm they haven't discontinued, or raised the price on the item! The last time I ordered through them one item was discontiued and they didn't have a replacement item. The other item's price had been raised. The guys in ther don't always have the most current catalog. I asked if I could one sent to him but that particular prison doesn't allow it although they said some do. -Anyway, after sending my money order and thinking everything was done I got all the paperwork and m.o. back about 3 weeks later, telling me the problems. Because I waited awhile til I had gotten the money together in the first place by the time I got everything back it was too late to resend it and my son had to get another approval form signed!
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Old 08-23-2003, 12:09 AM
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PS: Sure seems like they didn't do the credit cards any longer and that's why I paid with a m.o. -Seems like they said they wanted the signed form and money there all at the same time! Think they changed a few things because they used to have an 800# but they don't any longer.
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Old 09-01-2003, 10:26 PM
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Could someone please supply the contact information for this company?
Also, are there any others out there catering to California prisoners?

Thanks,
Fed-X
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Old 09-01-2003, 10:34 PM
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Just found Walkenhorst's phone number:

800-660-9255 (Toll Free)
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  #15  
Old 09-04-2003, 04:51 AM
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800# is still good. Wouldn't go
through last time I ordered.

Walkenhorst's
1774 Industrial Way
Napa, CA 94558
M-F 8a-5p Sat 9a-12 noon (PST)
Phone: 707-255-4412
Fax: 707-255-1974
Order Toll Free 800-660-9255
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  #16  
Old 09-04-2003, 09:47 AM
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i ordered the tv yesterday over the phone with the credit card they discontinued 2 items on the list so now i have to wait until he sends me a form for that and spend another 4bucks for shipping and handling :-(. they will call me today to confirm the transaction. thanks for the info you guys
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  #17  
Old 09-04-2003, 10:10 PM
Jimsgirl Jimsgirl is offline
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I ordered my husband a tv about 3 months ago from them. He just sent me the item # and i called their 800 number and ordered it. They called me back the next day to confirm it and he had his tv within 2 weeks. Just make sure your loved one orders a tv that is approved in his institution. My husband told me to order 3 different ones before i actually ordered one he could have. Fortunately i hadn't called until the final one. Also, i'm pretty sure you can't have them at Delano reception. My husband was there and couldn't have one. Hope this helps.

Jenny
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