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It's Not All Bad Behind the Walls Let's talk about the good things that happen in prison. The correctional officers that have helped us, etc.

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Old 03-30-2011, 09:36 PM
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Talking A nice Ombudsman responded to my email and call.

I got a letter from my sweetness who was upset that she was denied a certain type of undershirts she had been getting since 2000 that were ordered by her specialist on the medical unit. She wanted me to call up to the prison and see what was going on. I am not new to dealing with DOC, but my relationship with sweetness is still developing. We are only 3 months into this. I am in TX and she is in CA. I even posted a thread trying to figure out who to identify myself as. Well on Monday I called the prison and spoke with someoneon the medical unit. I explained what the issue was. She took my info and said someone would call me back later in the day. No call. I called again, then I decided to call and left a message at the ombudsman's office. I didn't get a call back from the prison or ombudsman on Tuesday so I sent an email to the ombudsman. Well, guess who promptly called me bright and early this morning???? The ombudsman herself. I explained the issue to her and she pulled sweetness records and said that she would check on it. She even said that she would be paying a visit to that prison next week and she would follow up to make sure this is taken care of while she was there. She said that she would call me next week or email me, and if she forgets to please make sure I contact her to get the outcome. As I told her it takes about two weeks for mail to go between sweetness and I. I thought that was very nice, because we all know how dealing with DOC can be.
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Old 01-12-2012, 02:10 PM
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There are some genuinely kind and compassionate people who work within the administration.
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Old 04-14-2012, 05:36 PM
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What exactly is that?
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Old 04-14-2012, 08:15 PM
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I am so glad that someone is trying to help you with this! Good luck in getting it all worked out! Keep us posted!
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Old 04-15-2012, 03:25 AM
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She is lucky to have you loooking out for her.
I am always happy to hear that there are people in the administration that will look into a problem and try and find a favorable resolution.
Thank you for sharing.
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