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  #1  
Old 01-12-2018, 09:25 AM
ll1995 ll1995 is offline
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Default IC Solutions overseas

Hi all,

I hope so much anyone can help me..
My LO is transported to La Palma Arizona and in Cali we used GTL to call. This was no problem. But in La Palma they use IC Solutions as company. They dont accept my creditcard since it is in the Netherlands based..

I have called with IC Solutions but they telling me I need to get a American based Creditcard, but thats not possible for me because im living in Europe. They told me I can do it with WesternUnion, so Ive called them but they said its not possible to send money to a Company. Only person to person. So I dont know what to do now... Is there anyone who has a solution for my problem? Because IC Solutions has clearly not a solution.
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Old 01-12-2018, 11:43 AM
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The only solution is no phone calls. There's no legal way around it. If the company the prison uses does not allow international calls then you simply cannot do it. Sorry.
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Old 01-12-2018, 01:06 PM
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Unfortunately IC solutions do not except credit cards unless they are issued by an American bank. Its unfortunate but until they change that policy you cannot have calls. If you travel to the USA take your passport and see if you can open a US bank account and have a US card. They may agree I know some members have done that with success.

Or if you have a friend in the US who would be willing to fund an account for you if you send them the money.
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Old 01-12-2018, 01:36 PM
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Western Union can be difficult to get a correct answer from, here in the US, but especially from Europe. Members have posted that they got the same misinformation when trying to send money to US federal prisoners. Sometimes a trip to a WU location works, or using a different WU terminology. The magic words may be Western Union Quick Collect, but never take no for an answer, at least not the first time.

You also may get better ICS customer support here although from the reviews, support is not one of their strong services. I tried to find a list of all payment options, since I doubt that Western Union is the only other one available for customers without US credit cards, but couldn't. Since their income comes from paid accounts, they have a vested financial reason to find a way to accept money.
http://www.icsolutions.com/Facilitie...tySupport.html
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Old 01-12-2018, 02:01 PM
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I can’t have an account with them either. My boyfriend has his own account that he funds with money off his books. He is at ASPC Lewis in Arizona. Maybe this is an option for you also?
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Old 01-12-2018, 02:09 PM
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Also might be worth checking if he can buy phone cards from commissary, if he has money on his books to do this (just throwing out ideas, not sure if they have phone cards at La Palma anymore).
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Old 01-12-2018, 02:55 PM
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Look for a western union agent that does a service pay. It is like the quick collect service in the US, and you can pay a company rather an individual. It works for me here in Germany to transfer to the BOP. Just search for an agent on the WU website and refine the search and tick the quick pay box.
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Old 01-12-2018, 03:14 PM
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I don't even know if this is something that can be done but what about oredering a GreenDot card or a prepaid off the Visa website and using that? Just an idea.
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Old 01-12-2018, 04:00 PM
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Do they accept money orders through the mail? Maybe one payable in US dollars from your bank would be acceptable to them?
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Old 01-14-2018, 02:16 PM
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Quote:
Originally Posted by jon2226 View Post
Look for a western union agent that does a service pay. It is like the quick collect service in the US, and you can pay a company rather an individual. It works for me here in Germany to transfer to the BOP. Just search for an agent on the WU website and refine the search and tick the quick pay box.
Thank you for your answer, does this work for you with IC Solutions?
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Old 01-14-2018, 02:29 PM
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Quote:
Originally Posted by ll1995 View Post
Thank you for your answer, does this work for you with IC Solutions?
I don't know. I've never had to use them.
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Old 01-15-2018, 01:11 PM
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It may be possible to open a US-based bank account (I'd suggest going with something like CapitalOne 360 or Aspiration or an online-based account) although you may need someone with a U.S.-based address to cooperate with you on it. Not sure. The GreenDot idea could work, too. Not sure how foreign exchange issues might come into play though...

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Old 01-15-2018, 01:40 PM
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The problem I had with ICSolutions was that the address on the bank card had to match the address on the phone call/visitation application. So even if I could have got a prepaid card under my boyfriends mums address in Az, it wouldn’t have matched up.
I understand this facility is actually CDC though, not ADC? So maybe the rules are different on that? This is also the reason I can’t send my man Securepaks too.

Last edited by LeaLea; 01-15-2018 at 01:43 PM..
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Old 01-15-2018, 03:10 PM
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I had the same problem as I'm in Europe too. What I do now is just send money to my guy's Mom through Western Union (as you're right, in Europe you can only send money from person to person, not to a company) and she then logs into my account and puts it on the phone for me. Is there anyone in the US that can do the same for you?
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Old 01-15-2018, 03:21 PM
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People, please stop trying to circumvent the rules. Risking losing phone calls altogether in not worth it.
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Old 01-15-2018, 03:44 PM
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Quote:
Originally Posted by sass4221 View Post
People, please stop trying to circumvent the rules. Risking losing phone calls altogether in not worth it.
I don't think it's a case of trying to break rules... in my case, the prison is allowed to have international calls and I set the account up with my own name and address and told Securus that I am in the UK. The only hurdle was that their website will only take payments in USD, so the manager there suggested to me that I got someone else to put the money on. The account and calls themselves are completely legitimate.
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Old 01-15-2018, 03:49 PM
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A couple of states including Arizona allow international calls however the problem is funding the phone account with an overseas credit card. Calling overseas isnt rule breaking its just hard to do when the payment system only accept US bank cards.
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