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Texas Prison and Jail Visitation, Phones, Packages & Mail Topics / Information relating to the Texas Department of Corrections and local / county Jail visitation, phone calls, mail, inmate care packages, etc.

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  #1  
Old 08-14-2018, 12:39 PM
TDCJ Commissary TDCJ Commissary is offline
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Default **eCommDirect system down 8/14/18**

We were notified mid morning that the eCommDirect program was having technical issues after some weekend maintenance by Texas.gov. Some of the files were not transferred from Texas.gov to TDCJ this morning and there is not a solution in sight. We decided to close the store around 1:10pm today. I hope to have a game plan by 4:00 today on what we can do going forward. If you made a deposit or purchase on 8/11 - 8/13, there may be some issues.

I will know more hopefully by the end of the day. When I do have any information, I will post it here.

Eric
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Old 08-15-2018, 10:20 AM
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Default Update for 8/15/18

****eComm will be down for today as well****

We had a conference call this morning with Texas.gov staff that sounded very positive on their side. We are shooting to have the store open on Thursday.

I will post another update if that is a no-go.

EJ
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Old 08-16-2018, 12:32 PM
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Default ~~~~ eComm down 8/16/18 ~~~~

eComm is still down.

We have a 2:00 conference call with Texas.gov and are hopeful that they will be able to resolve the problems and open the store tomorrow.
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Old 08-16-2018, 08:24 PM
CenTexLyn CenTexLyn is offline
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Good job on the updates.

Am curious whether this is a case of one agency getting new computer equipment and neglecting to coordinate with the other (or the other ignoring the notice). Went through that with the Y2K changeover where the Board went to Access and Parole Division was still using Q&A, forcing the Board to prepare a nightly ASCII file that could be imported since the Division couldn't be bothered to come up to speed in a timely manner...
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Old 08-17-2018, 03:20 AM
James' Sister James' Sister is offline
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On the TIFA Facebook site, Jennifer reported that Commissary is changing vendors and all the data has not been transferred. Eric is going to report at 2 PM today (Friday) with new information.
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Old 08-17-2018, 10:43 AM
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Quote:
Originally Posted by James' Sister View Post
On the TIFA Facebook site, Jennifer reported that Commissary is changing vendors and all the data has not been transferred. Eric is going to report at 2 PM today (Friday) with new information.
The eCommDirect program is having an internal vendor change within Texas.gov that comes with lots of challenges. We have received the data for Monday's transactions and are attempting to verify it. There are still problems.

I will send another update later.

Eric
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Old 08-17-2018, 10:55 AM
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Quote:
Originally Posted by CenTexLyn View Post
Good job on the updates.

Am curious whether this is a case of one agency getting new computer equipment and neglecting to coordinate with the other (or the other ignoring the notice). Went through that with the Y2K changeover where the Board went to Access and Parole Division was still using Q&A, forcing the Board to prepare a nightly ASCII file that could be imported since the Division couldn't be bothered to come up to speed in a timely manner...

Yikes, now that was a problem! I remember the Y2K gloom and doom and glad it passed without a meltdown...

The problems we are experiencing are from several issues following a 'data migration' effort over the weekend that corrupted a firewall and created issues with several other agencies as well. The 'payment handler' software failed that moves the money from Texas.gov to TDCJ as well. The firewall issue was resolved and the efforts are now centered on the root cause of the payment handler failure.

I have received emails from the technical support folks this week as late as 11:00pm and I know they are devoting all available resources to get the store opened back up. I'll update the forum here before the end of the day.

Take care.
Eric
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Old 08-17-2018, 03:17 PM
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Friday 4:00pm update

Just finished a conference call and still no solid solution in sight. All eComm transactions from Monday and Tuesday have been received and will process tonight. Offenders' accounts will be updated tonight and money will be in their accounts.

There are still issues on the Texas.gov side that we are not comfortable yet in giving the green light to open the store. If any progress is made tonight, the store will open in the morning. If not, we may be looking at a target of a Tuesday reopening.

Wish I had better news. It's taken all week but we were finally able to make the deposits and process the eComm orders from this week.

I'll send more when I have anything.

Have a good weekend.

Eric
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Old 08-20-2018, 11:31 AM
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Default **eCommDirect update 08/20/18**

We are planning on opening the eComm store this afternoon.

It may be closer to 2:00, but we are going to give it a shot. Due to the problems last week, the store will close early at 8:00 tonight.
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Old 08-20-2018, 02:49 PM
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Smile Ecomm is up!

Finally!
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Old 08-20-2018, 05:04 PM
Paul_air Paul_air is offline
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Good was waiting on that.
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Old 08-27-2018, 04:15 PM
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Will a new commissary list be posted soon? I want to order for my brother but the January, 2018 list is the most recent I can locate. Is there a newer one?
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