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GPT Phones, Mail, and Visitation Discussions Please post topics or discussions here that do not fit in the appropriate state or federal forums.

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  #1  
Old 11-09-2018, 09:33 AM
Brandy7676 Brandy7676 is offline
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Default JPay Censored Mail Warning

Recently received an email from JPay saying they censored my mail due to me sending a picture of another inmate. I sent a pic of my girl with her man to my guy which is something I've done before without an issue.

My guy said he also got the same warning, that my message wouldn't go through. But on his end they didn't say why.

Has anyone had this happen where u get an actual notice from JPay? Is this JPay rules or the State's rules?
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Old 11-09-2018, 09:37 AM
upsetspouse upsetspouse is offline
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Quote:
Originally Posted by Brandy7676 View Post
Recently received an email from JPay saying they censored my mail due to me sending a picture of another inmate. I sent a pic of my girl with her man to my guy which is something I've done before without an issue.

My guy said he also got the same warning, that my message wouldn't go through. But on his end they didn't say why.

Has anyone had this happen where u get an actual notice from JPay? Is this JPay rules or the State's rules?
Sounds like you violated the rules of jpay and you might be temporary suspended
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Old 11-09-2018, 10:53 AM
mauri23 mauri23 is offline
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Yes I got a similar email a couple of months ago, it was a state rule, because in my case I was sending a picture of myself with a glas in the background which had alcoholic content. And once because a cigarette was on the picture and here my friend said that in their case, in her state it is forbidden to get pictures where cigarettes or alcohol can be seen. So it was deleted from the mail room. Not from jpay.
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Old 11-09-2018, 02:17 PM
Brandy7676 Brandy7676 is offline
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Yes I got a similar email a couple of months ago, it was a state rule, because in my case I was sending a picture of myself with a glas in the background which had alcoholic content. And once because a cigarette was on the picture and here my friend said that in their case, in her state it is forbidden to get pictures where cigarettes or alcohol can be seen. So it was deleted from the mail room. Not from jpay.
Omg that's a strict rule with the alcohol in glass, in the background.

I gave up trying to figure out why they censor what I consider small things like what you mentioned. They're all adults in there haha
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Old 11-09-2018, 02:23 PM
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It might be that the state does not allow you to send pictures of inmates to other inmates.It may be seen as a security risk,
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Old 11-09-2018, 02:25 PM
Brandy7676 Brandy7676 is offline
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Sounds like you violated the rules of jpay and you might be temporary suspended
It must be just a warning because I'm still able to send messages. I wish the state or jpay had a list of what's acceptable with pictures. I know the obvious too sexy picture rule but sending pics of other people doesn't seem obvious.


Looking back it's definitely a state rule cuz on that same day I sent another prison picture successfully. But the people in it were from a different state with different uniform.
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Old 11-09-2018, 02:34 PM
Brandy7676 Brandy7676 is offline
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It might be that the state does not allow you to send pictures of inmates to other inmates.It may be seen as a security risk,
That sounds right.

It was strange that I've been sending pics like this before without an issue.
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Old 11-09-2018, 04:12 PM
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Check photos for any gang signs being thrown, even in jest.
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Old 11-09-2018, 04:18 PM
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they are very picky. I have sent a videogram and it get censored for too much clevage and there was barely any... ive had pictures get through with an insane amount of cleavage and them some get censored for sending him a picture of me and 2 of my best friends at a bar and there was no booze in them.. it all depends on who is going through the emails and videos that day and its actually someone from the facility not jpay from what we have been told. that its a CO at the facility that monitors incoming and outgoing emails/videos. so one person could think its nothing major and someone else think its inappropriate.. so I stopped wasting the stamps and just got pictures printed and send them that way.
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Old 11-11-2018, 07:57 AM
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I got one once for sending a screen shot. But later they let the image through. I had screen shot the receipt from when I ordered his tablet. Just so he had the confirmation number.
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Old 11-11-2018, 12:52 PM
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I had a problem with an email I sent my son. It wasn't delivered to him so I called Jpay. They told me it had been delivered but apparently, the prison rejected it. All I sent was a regular email with the bio of 2 different attorneys in it so he could decide which he wanted to use on a leveling case he was appealing. There were no pictures or explicit language. Go figure!
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