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GPT Phones, Mail, and Visitation Discussions Please post topics or discussions here that do not fit in the appropriate state or federal forums.

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  #1  
Old 10-05-2017, 03:15 PM
Sassy1983 Sassy1983 is offline
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Exclamation Telmate: Why does the booked date change so often?

Can someone help me on my telmate account under my contacts it has my friend who’s the inmate and has booking and a date , now telmate told me this was the day he got booked into the facilty but he was booked 15 years ago and his dates under his booking changes all the time up to today’s date so far so does anyone know what this means?
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Breaz (06-20-2018)
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Old 06-20-2018, 09:26 AM
Breaz Breaz is offline
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Hi I've been wondering why that booked date changes so often myself. I'm about to leave him because I believe that booked date means he received a friend request or had a video visit with someone. I have no problem with him visiting but I do have an issue with being lied to about it. I need to know what this date means and why it keeps changing. Please if anyone has a definitive answer you'll be saving one of us a great deal of heartache. Thank you!!!
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Old 02-02-2019, 08:15 AM
Breaz Breaz is offline
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Hello all. To date I still don't know why that booked date keeps changing and as often as it does. 9.5 months later I'm close to just throwing in the towel. I love him so much more than I'd ever even thought possible but without trust, well we all know about that. I'm terrified of making the biggest mistake and all because I can't find out why that booked date changes so often. Customer service has given me different answers yet they must know what it means. Why else would it be there?!! This is a last effort in hopes that someone here may actually know what that booked date on the getting out app is for. I can't tell you how much I appreciate all I've read on here. As wonderful as this unique relationship is that I'm in it's a lot harder than I'd thought or expected. Kudos to every single one of you who do this day after day, year after year. Isn't love grand?!! Cheers!!!
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patchouli (02-02-2019)
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Old 02-02-2019, 09:25 AM
fbopnomore fbopnomore is online now
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Maybe this will help explain what is happening starting at page 43. If the inmate is making the scheduling changes. only he knows why.
https://community.telmate.com/wp-con...User-Guide.pdf

Apparently both of you can cancel or reschedule a video visit up to one hour prior to its beginning.
Page 8:
Your newly scheduled appointment will appear in the list on the main Visitation Scheduler page (see below). You can click the “Edit” link to return to the scheduler to change the visitation time or the “Cancel” link to cancel the appointment.
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