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Michigan Prison Visitation, Phones, Packages & Mail Use this forum to discuss Michigan prison Visitation, Phones & Mail issues & topics. If you have a question about or want to discuss these issues in a specific facility, please visit that facility's sub-forum category.

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Old 02-26-2020, 11:19 PM
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Default Phone Service Provider for Inmate Calls in Michigan

The current vendor for prisoner telephone services is Global Tel*Link Corporation (GTL). As part of GTL telephone services, prisoners can call 20 personal telephone numbers, which becomes his/her Personal Allowed Numbers (PAN) list. PAN's will automatically reset each quarter (1/1, 4/1, 7/1, 10/1), which allows each prisoner an opportunity to update his/her calling list. Prisoners can make telephone calls using the following options:
COLLECT: Prisoners can call certain approved numbers and the call charges will appear on the called party's monthly phone bill. Collect calls cannot be made to cell phones, office phones, hospital phones, or other commercial phone numbers.
Some local phone providers establish a maximum dollar amount limit for collect calls. You will need to contact your local provider to determine this amount.
PREPAID COLLECT: GTL's prepaid collect option is AdvancePay®. This option allows friends and family members to set up a calling account to their personal phone number(s). Every time a prisoner calls one of these numbers, the charges will be deducted from the called party's account. Please visit https://web.connectnetwork.com/ or call 855-466-2832 to set up an AdvancePay® account today.
DEBIT: Debit calling puts prisoners in control of their personal phone account. Prisoners can purchase debit minutes through the institutional disbursement process, which they can then use to call friends and family members.
For any questions regarding these calling options, please call GTL at 855-466-2832.


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