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Florida Prison Phones, Packages & Mail Use this forum to discuss Florida prison Phones, Packages & Mail issues & topics. If you have a question about or want to discuss these issues in a specific facility, please visit that facility's regional subforum in the Florida forum.

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  #1  
Old 09-08-2015, 06:16 AM
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Default Santa Rosa C.I. Phone list approval

I see so many people posting about being able to call and email Classifications for answers about the phone list but I just tried and got nowhere basically.

So here I am, in search of some answers!

I was just told that they do not accept printed versions of phone bills? First time hearing about this.
I called previously to find out what to submit and initially it was bill and contact now I was only told to turn in a bill, no contract. Although, LO submitted both on the 1st.
They also told me I have to wait for the inmate to contact me about approval or denial and if I were denied he would be able to tell me why.

Has anyone else printed their bill for approval?
Do other classifications officers let you know if you've been approved when you call?

Out of all the prisons he has been in, this is by far the worst.

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Old 09-08-2015, 07:18 AM
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I didnt have to print my bill for approval, but im escambia co. Have you spoken to his classification officer? Which phine comoany does Santa Rosa use?
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Old 09-08-2015, 07:19 AM
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Phone comoany, sorry about thar spelling error.
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Old 09-08-2015, 02:35 PM
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Scarlettknight, They use Securus. I talked to his classification officer twice now. The first time she said to print the bill and send it to him to get approved which I did, with the contract. Today, the second time we spoke, she said they don't usually accept printed copies and she didn't know what to tell me except to wait for him to send me a letter to know if I've been approved or not. They're really confusing me and they seem so annoyed with my calls I'm scared to even call back
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Old 09-08-2015, 06:45 PM
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The usual procedure is for you to wait until the prisoner gets transferred away from reception. Then, He will know to send you the visit list. At the same time, you should send him a copy of your phone bill IF it shows your name, address and the contract length.
Stop!
That was how it was when I submitted mine when they first started accepting cell phones.....the policy is administered to each facility, the same, however, sometimes it gets cloudy by however the head of that facility who handles this part of policy says it's going to be done.
That's why I say call each facility or email them to find out what that facility's exact requirements are at the time. The only constant in any department is change.

Sometimes, they'll talk to you BUT THEY NEVER HAVE TO. Some are nicer than others.

And, it is policy to inform the prisoner and them to notify you.

See, they got kind of slack and folks took advantage and some got on visit lists the prisoner didn't want. So, they had to go back to going through the prisoner. And, some folks will get on the phone and try to demand and boss DOC employees around and, some just don't have any manners or upbringing and all of this together ruins it for others, see?

So, if she has told you to wait for him, that's all you can really do.
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Old 09-08-2015, 06:57 PM
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I figured by the tone that they frequently get calls and I'm sure they're tired of answering the same questions.
I refer to myself as a jellyfish - spineless, so I'm always overly polite and apologetic as to not offend or irritate anyone. I know they hold the fate of my visits and phone calls in their hands so they're the last people I want to annoy.
I've been approved for visits for years now but I just got a contract phone and so this approval process is new and confusing.
Thank you for the replies! I really appreciate it!
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Old 09-08-2015, 07:00 PM
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Well, if you've been dealing with FLDOC for years then you already know, patience, ma. Have patience.
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Old 09-08-2015, 07:06 PM
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I'm trying, some days are easier than others. If approved we'll start phone calls on his birthday so I've got my fingers crossed!
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Old 09-13-2015, 02:26 PM
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Anyone on AT&T that has had their contract and bill printed?? I'm at my local store and they're telling me they can't print either for me and to go home and do it. But my printed version from home was denied. Grrrrrr
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Old 09-13-2015, 03:53 PM
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I submitted my bill when I was approved many years ago. At that time they wanted it to have my name, address and phone number on it. I may be about to go through this again myself because my number has changed so I will have to send in a new bill. Can't decide if I'm going to or not so here I am reading up on how things are now. Good luck with everything!
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Old 09-13-2015, 08:42 PM
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Quote:
Originally Posted by Nitrousnightmar View Post
Anyone on AT&T that has had their contract and bill printed?? I'm at my local store and they're telling me they can't print either for me and to go home and do it. But my printed version from home was denied. Grrrrrr
I have AT&T and I just got my cellphone approved about 2 weeks ago, I went online and printed my bill and it was accepted. How do they expect you get the bill when most bills are paperless. Mine was at Jefferson CI. Hopefully it works out!!
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Old 09-13-2015, 08:56 PM
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I have AT&T and had no problem with my bill printed at home being accepted. I never had to send my contract, just the bill. Only issue I had was my address hadn't been changed since we had just moved. Had to wait until the next month and was able to fax it directly to the his camps Securus rep and was approved the same day. Sorry you are having to deal with all this. Hope you get the help you need and it all works out for you.
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Old 09-13-2015, 09:02 PM
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It's good to see you prowling around, Bens.

And, you know the more it changes the more it stays the same.

Just call the camp Ben is at....
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Old 09-14-2015, 03:05 AM
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My son is also at Santa Rosa CI, I sent them the AT&T bill, I recieve in the mail, no problems. They change their rules, as they see fit! Make people crazy. I agree, patience my dear. I am glad you were approved, happy chatting!!
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Old 09-14-2015, 05:56 AM
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Just an fyi......I changed my cell recently and my son had to submit new bills for everyone on his list. He just tried calling the new n6mber a few days after he submitted and the call went thru. Classification didnt notify him until 2 weeks later that my number was approved,
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Old 09-14-2015, 06:48 AM
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I'm gonna send out a second copy of my papers today and hope for the best. Thank you all for the info!
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Old 09-14-2015, 01:29 PM
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Quote:
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It's good to see you prowling around, Bens.

And, you know the more it changes the more it stays the same.

Just call the camp Ben is at....
The more it changes, the more it stays the old CRAP!

I called to see if I was still on his phone list because you know it's been so long since we talked. Classification tried to tell me they couldn't tell if I was or not! When I started talking like I knew what I was talking about she told me to hold on and then told me I wasn't. And maybe I'm not, but geez...rant over. So I wait until his update month.
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Old 09-14-2015, 01:38 PM
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They told me the same thing and something about a third party handles the phone list and there was nothing I could do but wait ��
This is all so frustrating, but it'll be worth it in the long run, I hope!
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Old 09-14-2015, 01:50 PM
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They told me the same thing and something about a third party handles the phone list and there was nothing I could do but wait ��
This is all so frustrating, but it'll be worth it in the long run, I hope!
It is worth it for that very first phone call! But I've been on his phone list since 2007. Lol I honestly may not be now but I know they could tell me one way or the other. It's all good.
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Old 09-14-2015, 09:20 PM
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Ugh, it really amazes me when these issues happen. I KNOW they are busy but come on!
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Old 09-18-2015, 06:45 AM
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Just an update for anyone else waiting for approval

Received a letter dated 9/12 that he had been notified my bill was sent out for approval!
I'm not sure why it took nearly two weeks for that to happen but who cares! It's a step in the right direction!!

I'll update again when I hear anymore news.
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Old 09-20-2015, 08:51 AM
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FINALLY!!! He just called and I'm shaking from the excitement!
Now I know I'm approved and get to talk to him every Sunday and I couldn't be happier!
Thank you all again for the kind words and information you provided!
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Old 09-20-2015, 02:22 PM
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Awwww!!! I'm sooooo happy for you!!! Other than that first visit, the first phone call is the best! Glad you finally got to talk to him!
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