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GPT Phones, Mail, and Visitation Discussions Please post topics or discussions here that do not fit in the appropriate state or federal forums.

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  #1  
Old 10-01-2006, 06:59 PM
ess ess is offline
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Default MCI - Charging me for phone calls that were never made!!

Has this happened to anyone? If so, how hard is it to dispute the problem?

MCI is really ridiculous, first with the pricing, then with the system "bug" that won't allow you to call their inmate customer service number without being an mci long distance customer, and now this!
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Old 10-01-2006, 08:15 PM
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Have you contacted MCI to dispute the charges?

Jenn
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Old 10-01-2006, 08:27 PM
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no not yet jen. it's after business hours, but i will be calling tommorrow.
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Old 10-01-2006, 08:30 PM
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That will be the first step. Sometimes, it's really just that easy. Call, explain the charges, and they may have to submit a research request/trouble ticket for it, and it can take a while for refunds to post to your account, but it is possible.

Jenn
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Old 10-01-2006, 08:32 PM
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thanks, so do you suggest i pay of the balance? they blocked the calls until i pay it off.
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Old 10-01-2006, 09:07 PM
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Well, it depends on the charges, really.

Are they a significant amount? And can you give some detail about what you are being billed for? Just a connection or calls that took place when you weren't home? Or... Calls that just wouldn't go through?

Jenn
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Old 10-01-2006, 09:10 PM
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I would say I used about $60 worth of calls. The bill is for $107. Now, as far as the calls that were never made, they were charged as 30 minute calls!!

Do you suggest a particular number that I can actually get through with?

Thanks again.
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Old 10-01-2006, 09:16 PM
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Well, the number I'd suggest is 800.231.0913. That's one of the main numbers.

Hrm. Is it coming from the facility your loved one is in?

I'd find out some more info about the calls before making a decision.

And usually, patience and calmness pays off with dealing with them folks... so as frustrated as you may get, try to keep the nicey-nice with them!!

Jenn
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