So far, nearly every call I've gotten has sounded cruddy. Some of them sound worse than others, and one was pretty much a complete waste of money. I don't think maintenance is terribly high on VAC's list.
Yeah my guy called the other day and he sounded sooooo far away (as if he already isnt..lol) and that i felt like he was speaking through the radio. Yeah my guy said they are down to two phones where he is at. I am not sure if they have fixed it though.
getting calls while mine is at yard always bugs me, and he knows now just to hold off until hes inside. On 3 yard the phones are so bad you can hear other inmate convos, although if they are inside they cant hear you. Phones seem to be an issue there anyway. On my husbands unit, there are 3 working phones for 80+ guys.
it depends where you are and what sort of phone account you have. if he's just calling you collect, it's going to be very very expensive. but you can cut some costs by using VAC and setting up a debit account and getting a number local to his prison.