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Canada Prisons - Phones, Mail & Packages Use this forum to discuss Canadian prison phones, mail and packages issues.

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  #1  
Old 04-27-2012, 04:54 PM
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Default What service provider to use if I am receiving the calls from U.S. inmate

What service provider to use if I am receiving the calls from U.S. inmate ? If anyone has a loved one in the USA but lives in Canada? Which one is the best provider then? I don't know what to do?

I called Trappcall and they do not offer that service

thank you in advance!
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Old 05-04-2012, 09:01 PM
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Quote:
Originally Posted by mart150 View Post
What service provider to use if I am receiving the calls from U.S. inmate ? If anyone has a loved one in the USA but lives in Canada? Which one is the best provider then? I don't know what to do?

I called Trappcall and they do not offer that service

thank you in advance!
Which Facility do you want to receive calls from if you dont mind sharing?

I use Trappcall for calls both from Canada and USA for a few years now.

Is it Federal, State or Local Facility in USA?
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Old 05-06-2012, 04:27 PM
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Federal, Calhoun CI, Florida. Thank you!
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Old 05-06-2012, 05:30 PM
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In Florida there are 6 Federal Facilities (Coleman, Marianna, Miami, Orlando, Pensacola and Tallahasse). I receive calls from a friend that is at Coleman II and I use Trappcall. I also know for a fact that Trappcall provides phone services from all of them above as well becuase my friend had moved from Miami to Coleman and I had asked them about all the Florida Fed facilities.

Tere is no Federal Facility called Calhoun CI, maybe you are refering to a State facility??
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Old 05-09-2012, 07:48 PM
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Sorry you are right, it is a sate facility. I find weird that when I called trappcall and asked them if they were providing that service they said no. Because I am in Canada and he is in the USA?? I don't understand how you could? They said I had to be in the same country.

Anyway on the Florida Dept of Correction website they say to use Securus so I did set up my account. Thank you for your help
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Old 05-12-2012, 08:00 AM
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Who ever told yiu that is very incorrect, however some State Facilities only allow you to use their resident service so that is probably what the TrappCall person was trying to explain, but it may have been even more confusing as you had said Federal facility.

I hope every thing works well for you, Good luck!
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Old 05-14-2012, 07:06 PM
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No I did not even talked to them about prison. I only asked if they provided the service of receiving collect call coming from the usa, telling them I live in Canada. I really don't get it. I spoke with customer service and she said no?? How weird is that I'll call again then.
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Old 05-14-2012, 07:17 PM
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Now I get it.

"TrappCall will instantly provide you with a permanent local number for the country, state/province, city/town that your friend/family is located."

hmmm don't want to mess with that. I got to provide a telephone bill anyway with my address on it to prove it's my land line.
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Old 05-15-2012, 04:35 PM
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Trappcall does that as well. Any service you get from Trappcall is your service and you an request paper copy of your telephone bill from trappcall if you need it or get it online. I only needed the paper bill one time anyway..
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Old 05-15-2012, 05:59 PM
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ok thank you for all your help!!
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