PTO Administration understands that there are times when a user name needs to be changed. If you want to change your user name please do the following:
Submit a trouble ticket via the PTO Help Desk (
http://support.prisontalk.com) with your existing user name and a valid reason why you want to change your user name. Choose 3 options in order of preference. Names with more than 15 characters/spaces will not be accepted.
There could be a delay of up to one week before the change is made. Be sure that if you log off PTO on a daily basis and the change is made, you will have to log on with the new name. Its important to be precise as to what you want for a new name and write the choices down for this purpose.
Thanks..
The Admin Team