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-   -   Value Added Communications (VAC) phone service (http://www.prisontalk.com/forums/showthread.php?t=459339)

JMP's MOM 01-04-2010 07:28 PM

Value Added Communications (VAC) phone service
 
Just to let everyone know that V.A.C. phone service is NOT servicing all the facilities in washington yet. I just spoke with them because my calls from Shelton were not coming through. They did offer to refund all mymoney because the earliest they would be set up at Shelton is on the 8th. :angry:

Wife1234 01-14-2010 12:08 AM

So for anyone that needs to get a refung from GTL they will be attaching a approx. $5.00 processing fee. This is wrong as we do nothave a choice in this matter. Everyone needs to put there foot down and demand there full refund. DOC is the one that should pay for this not us the consumer. I will not not stop till I get all my money back from GTL

DisneyPrincess 01-14-2010 09:07 AM

GTL didnt tell me anything about a processing fee and i requested my refund yesterday.
i have yet to get it back, but that could be the banks fault.

Wife1234 01-14-2010 01:47 PM

I new what my balance was and new that is was different then what I asked was the refund amount. Everyone needs to make sure they get there money back all of it.

Seattle118 01-16-2010 05:03 PM

For now, I still have money on both systems, is there a deadline to getting the GTL money? I'm waiting til I get a VAC phone call to be sure it is up and running.

Nawna 01-19-2010 09:44 PM

me too, I am keeping money on both accounts just in case, but he is getting out in 28 days but something might go wrong so I am afraid to ask for my refund yet.

prayingwife06 02-13-2010 03:14 PM

my hubby is at ahcc... VAC is running there...

DisneyPrincess 02-13-2010 09:29 PM

FYI VAC USERS!

Don't know if anyone else came across this problem, but even though phone calls are only $3.59 ( $3.15 + $0.44 tax) you have to have at least $5 on the account to expect that last call, unless you call VAC and get it lowered to the actual call amount.

Seattle118 02-15-2010 05:25 AM

We've been having trouble getting calls through from Monroe CC - SOU. They go collect to his parents land line, but my prepay collect is random, sometimes yes, sometimes no. VAC said the problem was in the "trunk" at the prison and they are "working on it".

Nawna 02-19-2010 10:54 PM

I got all my refund back they didn't charge me because I told them its not my fault GTL let another company buy out their contract.

Seattle118 02-27-2010 05:10 PM

Oh, I'll use that when I request my refund also. thanks

NC_Dragon 03-05-2010 10:19 PM

I am new to this and I was wondering about the phones at my guy's location. He is in Monroe at the Minimum Unit. Does anyone know if VAC carries that location and the cost of the calls? Also do they allow cellphone calls? Since I am in North Carolina will my rates be higher or is it one standard rate? Thanks for any help.

MrsCabreaghne 09-16-2010 11:42 PM

Sept 8th or Nov 8th?
 
I am wondering when exactly because my husband will be moving to Shelton soon. If it's Sept 8th there is no worry, but Nov 8th would frustrate me VERY much. Can you tell me if they told you a per call price from Shelton to a 206 [or adjacent area code] because their website says no more than "competitive prepaid rates" and that's not terribly clear. :confused:

HisLoveAwaits 09-17-2010 12:37 PM

Quote:

Originally Posted by MrsCabreaghne (Post 5664367)
I am wondering when exactly because my husband will be moving to Shelton soon. If it's Sept 8th there is no worry, but Nov 8th would frustrate me VERY much. Can you tell me if they told you a per call price from Shelton to a 206 [or adjacent area code] because their website says no more than "competitive prepaid rates" and that's not terribly clear. :confused:

VAC charges 3.15 per call with a .44 tax. So they are actually 3.59 per call. $25 is the minamum you can put on the account, but for every money transaction you put on the account will cost you $7.95.

MrsCabreaghne 09-17-2010 11:53 PM

Pin Required?
 
Is there a pin required for him to call from a prepaid account with VAC and if so will he get that the first day or will he have to wait? I would also like to know if there is only that type or if there's the specific to a phone number [like PCS] kind. I just need to know so I can have this all going before he goes; I miss him so bad with our phone calls I can't imagine without.

his_girl 09-18-2010 08:48 PM

VAC drives me crazy!!! I have an account set up with them, but have my calls billed through my phone company so I don't have to put up with the hassle...VAC only allows me to charge $35 of calls in a 30day period to my phone company, and the rest I have to prepay...When I put money on the prepaid account, it said 5.95 charge, not 7.95--

HisLoveAwaits 09-18-2010 09:14 PM

Quote:

Originally Posted by his_girl (Post 5667904)
VAC drives me crazy!!! I have an account set up with them, but have my calls billed through my phone company so I don't have to put up with the hassle...VAC only allows me to charge $35 of calls in a 30day period to my phone company, and the rest I have to prepay...When I put money on the prepaid account, it said 5.95 charge, not 7.95--

$5.95? Lucky you! =]

CM&HC 09-27-2010 07:19 PM

how does vac works? i really dont get the part of the 7 day rolling average limit of $200 per week and per account? im a bit confuse=/ can anyone help me?

HisLoveAwaits 09-27-2010 07:24 PM

I believe they are saying you can't put more than $200 a week on the account.

CM&HC 09-27-2010 07:36 PM

ooh okay thanks!
i was losing my mind for a minute thinking it was $200 every week! =/ i hate not knowing what to do im new to all of this!

HisLoveAwaits 09-27-2010 07:52 PM

It could cost ya 200 a week if your not careful! LOL

Be sure to figure in your service fee. I like to decide how may calls I can pay for then add the fee on top of it. However, for some reason my account will show I have one call left, but he can't get trhough always gets a cant accept collect call message. As soon as I put more money on....boom! Hope this isn't a problem for you. I'm just saying ya can't trust you have that call.

CM&HC 09-27-2010 08:00 PM

i hate this collect call thing!! my boyfriend was trying to call me last night from oneida hub and the operator message said my number was blocked due to some payment balance! i dont know if it's from my phone line provider or if the problem was that i didnt have a vac account? im still waiting for my first verizon bill! i just hope is not tooo expesive!

HisLoveAwaits 09-27-2010 10:54 PM

Quote:

Originally Posted by CM&HC (Post 5686278)
i hate this collect call thing!! my boyfriend was trying to call me last night from oneida hub and the operator message said my number was blocked due to some payment balance! i dont know if it's from my phone line provider or if the problem was that i didnt have a vac account? im still waiting for my first verizon bill! i just hope is not tooo expesive!

I hope it isn't either! Good luck, got my fingers x for ya=]

Seattle118 10-21-2010 01:59 AM

Quote:

Originally Posted by MrsCabreaghne (Post 5666375)
Is there a pin required for him to call from a prepaid account with VAC and if so will he get that the first day or will he have to wait? I would also like to know if there is only that type or if there's the specific to a phone number [like PCS] kind. I just need to know so I can have this all going before he goes; I miss him so bad with our phone calls I can't imagine without.

I put money on an account associated to my number only. Any inmate can call my number and if I accept the call, the cost of the call comes off of my account. He does need a pin for that, I believe. Maybe just to associate his name/facility with the VAC system. I can look online at my VAC account and see who called me when.

The other set up is money is put on his account and he can call anyone he wants. I'm not sure how this one works

katie_kate86 11-07-2010 02:53 AM

I was wondering if anyone has ever had this problem....I talked to Chase on Friday twice and then he tried to call a 3rd time but all we could hear is this really loud annoying noise. Then when he tried to call today same thing. He had is friend use his pin to call me and there was no noise. And its when he tries to call anyone. I am hoping when I call VAC on Monday they will have an answer for me. However sadly he can't call any of his family because they are put money on his pin not their numbers like I do.


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