hi i am brand new here and i would like some help on how this whole thing works. I have a son in Florence prison in Arizona. Anyone out there who has a loved one there and would like to explain how things work? Thankyou

Where is your son? What facility

he is in florence. I want to know why he cannot call us yet he has had approved visits, but no phone calls yet.

Phones seem to take longer, right now they are doing audits and adding people to their new 20 list. SO they are getting an overwhelming amount of phone requests.