allmb
06-26-2008, 11:08 PM
I'm curious if anyone shares this general sense with me...
I talk to DOC representatives at the institution all the time: guards, administrators, counselors etc. Like all people, some are pleasant and helpful, some petty and mean. All though, even those who are the nicest, seem to have an attitude. Not necessarily a mean attitude, but perhaps pleasantly condescending... like they are talking to a child or maybe that just by treating you like an equal they are somehow being morally superior to other folks - and despite the fact that they are treating you as an equal, they don't really believe it.
I might not have even noticed it but as I began speaking to DOC representatives in Salem, those who rarely, if ever, step foot in an institution - and the way that I am treated is so palatably different. It seems, almost always, that they behave like they are talking to an equal - in some cases it is almost like they are talking to a customer and trying to practice good customer service.
I'm not at all sure that I've explained it correctly, but I guess it comes down to this...
Even under the best of circumstances, within the institution there seems to be a patronizing tone... like at any time they are going to break into some rendition of, "Look, I've been very patient with you up till now..." like patience and respect is some kind of gift they've bestowed upon me. Outside of the institution, for instance, when I call the Dome Building, I often get the feeling that these people would forgo their lunch hour to help me work through whatever issue I am having.
Anyone else?
I talk to DOC representatives at the institution all the time: guards, administrators, counselors etc. Like all people, some are pleasant and helpful, some petty and mean. All though, even those who are the nicest, seem to have an attitude. Not necessarily a mean attitude, but perhaps pleasantly condescending... like they are talking to a child or maybe that just by treating you like an equal they are somehow being morally superior to other folks - and despite the fact that they are treating you as an equal, they don't really believe it.
I might not have even noticed it but as I began speaking to DOC representatives in Salem, those who rarely, if ever, step foot in an institution - and the way that I am treated is so palatably different. It seems, almost always, that they behave like they are talking to an equal - in some cases it is almost like they are talking to a customer and trying to practice good customer service.
I'm not at all sure that I've explained it correctly, but I guess it comes down to this...
Even under the best of circumstances, within the institution there seems to be a patronizing tone... like at any time they are going to break into some rendition of, "Look, I've been very patient with you up till now..." like patience and respect is some kind of gift they've bestowed upon me. Outside of the institution, for instance, when I call the Dome Building, I often get the feeling that these people would forgo their lunch hour to help me work through whatever issue I am having.
Anyone else?