View Full Version : GTL rates to drop - Inmate & Family Notices


Drewslady149
05-17-2008, 12:55 AM
CALIFORNIA DEPARTMENT OF CORRECTIONS AND REHABILITATION
NOTICE TO INMATES

On August 24, 2007, Senate Bill 81 was approved and requires that inmate domestic collect call rates be reduced over the next four fiscal years. Global Tel*Link (GTL) has provided the State with rates for all call types that include local, long distance, and interstate calls. The new collect call rates for fiscal year 2007-2008 will go into effect on May 6, 2008.


Please share the information on this notice with family and friends.

************ ********* ********* ********* ******
A separate notice to Family and Friends has been issued that includes the details on how family/friends will receive a credit or refund issued by GTL.
GTL has set up a specific toll-free number and e-mail address for CDCR family/friends to use to ask questions about the credit or refund.
Call GTL at 1-866-533-1706 or
Send an e-mail to cadocsrefund@ gtl.net (http://gtl.net/)

************ ********* ********* ********* *****
Billing or blocking questions can be directed to GTL Customer Service at:
(Note: Do not call these numbers for questions about the credit or refund. Callers will be referred to the above number or e-mail address)
1-888-415-0377 or 1-866-770-4896

All current and past GTL notices can be found on the CDCR web-site at:
http://www.cdcr. Ca.Gov/Visitors/ Receiving_ Calls_From_ Inmates_and_ Wards.HTML (http://www.cdcr.%20ca.gov/Visitors/%20Receiving_%20Calls_From_%20Inmates_and_%20Wards .HTML)



CALIFORNIA DEPARTMENT OF CORRECTIONS AND REHABILITATION
NOTICE TO FAMILY AND FRIENDS

On August 24, 2007, Senate Bill 81 was approved, which requires that inmate and ward domestic collect call rates be reduced over the next four fiscal years. Global Tel*Link (GTL) has provided the State with rates for all call types that include local, long distance, and interstate calls. The new collect call rates for fiscal year 2007-2008 will go into effect on May 6, 2008. On July 1st of the remaining fiscal years, new rates will become effective.

For the period between September 1, 2007 and May 5, 2008, GTL will provide a retroactive credit or refund to family/friends (end users) who were billed for inmate calls within 120 days from May 5, 2008.

No action is required for end users who are billed on their local telephone bill or by GTL Direct Remit for the collect calls.

For end users who received collect calls from inmates or wards housed within CDCR facilities and were billed for those calls by the Local Exchange Carrier (LEC) or GTL Direct Remit, GTL will provide a one-time retroactive billing credit. Note: For LEC and Direct Remit-billed end users, GTL will include a small fee to cover the cost of printing the credit on the end users’ bill. For LEC-billed end users, GTL will deduct the printing fee from the credit due to the end user.
Action is required for some end users, who will have 100 days from May 5, 2008 to contact GTL for a refund.
For end users who no longer have phone service by the method (LEC, GTL Direct Remit) through which the original collect calls were billed, or for whom the affiliated inmate/ward has been paroled and where the end user will no longer be receiving calls from a CDCR facility, GTL will provide a refund in the form of a check to the end user. The end user will need to contact GTL by phone at 1-866-533-1706 and provide documentation to support that a refund is due. Note: GTL will deduct direct postage/handling expenses from the credit due to the end user.

GTL has set up a specific toll-free number and e-mail address for CDCR family/friends to contact if they have any questions about the credit or refund.

1-866-533-1706 or send an e-mail to cadocsrefund@ gtl.net (http://gtl.net/)

************ ********* ********* ********* *****
Billing or blocking questions can be directed to GTL Customer Service at:
1-888-415-0377 or 1-866-770-4896
All current and past GTL notices can be found on the CDCR web-site at:
http://www.cdcr. Ca.Gov/Visitors/ Receiving_ Calls_From_ Inmates_and_ Wards.HTML (http://www.cdcr.%20ca.gov/Visitors/%20Receiving_%20Calls_From_%20Inmates_and_%20Wards .HTML)

The purpose of this document is to provide specific information related to the Inmate/Ward Telephone System (IWTS) Contract and the impact of Amendment #3, which reduces inmate/ward collect call rates and credits to end users.

Questions regarding this document can be directed to Monica McGrath, Manager, IWTS Contract, CDCR Telecommunications Section at (916) 255-2217 or Monica.McGrath@ cdcr.ca.Gov (http://cdcr.ca.gov/).

The Contract - The CDCR uses the Department of General Services (DGS) Inmate/Ward Telephone System (IWTS) Contract that provides collect-only telephone services to inmates/wards. The IWTS Amendment #3 was signed on May 2, 2008 and extends the contract term two years and reduces the domestic collect call rates over the next four fiscal years (FY) beginning with FY 2007/2008 through FY 2010/2011. The contract term is February 1, 2005 through January 31, 2011.

The IWTS Vendor – The IWTS vendor is Global Tel*Link (GTL), which provides CDCR with domestic and international inmate/ward telephone services to CDCR facilities.

Notices Issued by GTL or CDCR – New and past notices related to inmate/ward phone calls issued by GTL or CDCR are posted on the CDCR web-site and can be found at www.cdcr.ca. gov/Visitors/ Receiving_ Calls_from_ Inmates_and_ Wards (http://www.cdcr.ca.%20gov/Visitors/%20Receiving_%20Calls_from_%20Inmates_and_%20Wards )

Reason for Reduction – On August 24, 2007, the Governor of California approved Senate Bill 81, which eliminates the $26 million concession fee (over a four year period) that GTL pays to the State General Fund (a requirement of the IWTS Contract). The concession fee is reduced by $6.5 million each fiscal year until it becomes $0 concession fee in FY 2010/2011.

Negotiations between GTL and the State – The State began negotiations with GTL in October 2007. Over the past five months the State and GTL negotiated Amendment #3 to ensure the best rates were provided to the end users. GTL is passing on the reduction of the concession fees for each fiscal year directly to the end users in the rates and surcharge reductions included in Amendment #3.

Details of IWTS Amendment #3 – The specific new rates can be found on the Department of Technology’s web site at http://www.dts. ca.gov/stnd/ calnet-inmate- ward.asp (http://www.dts.ca.gov/stnd/calnet-inmate-ward.asp); Attachment 7A.

Potential additional rate reductions based upon call volume – The IWTS Pricing Workbook – Attachment 7A to Amendment #3 -- includes additional rate reductions if call volumes increase by 5%, 10%, 15%, or 20% from the established baseline call volume of 109,092,885 minutes. The call volume is reviewed by DTS annually in January.

Savings for each caller will vary based upon the call length:

Shorter calls = smaller savings
Longer calls = larger savings
Example: For an inmate long distance (interLATA) call current rates vs. new rates:

8 minute call: old rates: $3.76 vs. new rates: $3.26 = 13.2% savings
14 minute call : old rates: $5.08 vs. new rates: $4.22 = 17% savings

Contacting GTL for billing or blocking issues – GTL Customer Service have two toll-free numbers that family/friends can call for billing and blocking issues: 1-888-415-0377 or 1-866-770-4896.

GTL credit or refund to end users

For the period between September 1, 2007 and May 5, 2008 (“credit period”) GTL will provide a retroactive credit or refund to family/friends (“end users”) who were billed for inmate/ward calls within 120 days from May 5, 2008.


GTL’s calculation for the credit or refund will be as follows:
For each end user, GTL will identify the billable phone number that received a phone call from a CDCR facility during the period between September 1, 2007 and May 5, 2008 and determine the number of calls and the total dollar amount of the calls.

GTL will establish a “credit percentage” based upon a formula that includes the total revenue received for collect calls between September 1, 2007 and May 5, 2008 that is applied against the IWTS Contract’s concession fee decrease over the same period that would equal the “credit percentage.”

GTL will multiply the total dollar amount of the calls by the credit percentage to come up with the credit or refund due to the end user.

GTL will deduct expenses based upon how the credit or refund is provided.

No action required for some end users - If the credit is placed on the end users local exchange carrier (LEC) bill or GTL Direct Remit statement, then GTL will deduct the small fee for printing that is charged by the LEC or GTL Direct Remit before issuing the credit. This credit will be reflected on the end users bill no later than 120 days from (the date of the Amend).

Action is required for some end users who will have 100 days from May 5, 2008 to contact GTL to request a refund - If the end user no longer has service with the telephone provider or if the inmate/ward has been paroled and the end user will no longer be receiving calls from a CDCR facility, then GTL will deduct the actual cost of postage/handling before issuing a refund. The end user will need to contact GTL by phone or e-mail and then provide documentation to support that a credit is due.

Example: An end user received 10 calls during the credit period and each call costs $3.75. The total dollar amount for the credit period would be

10 x $3.75 = $37.50 multiplied by the credit percentage, less the applicable deduction (see #4) equals the amount due to end user.

GTL has set up a specific toll-free number and e-mail address for CDCR family/friends to contact if they have any questions about the credit or refund.


Contact GTL by phone – 1-866-533-1706
Contact GTL by sending an e-mail to cadocsrefund@ gtl.net (http://us.f821.mail.yahoo.com/ym/Compose?To=cadocsrefund@gtl.net)
any other questions, please contact
Monica McGrath, Manager
Inmate/Ward Telephone System (IWTS)
Telecommunications Section
Facility Planning, Construction, and Management Program
California Department of Corrections and Rehabilitation
(916) 255-2217 – Office
Monica.McGrath@ cdcr.ca.gov (http://us.f821.mail.yahoo.com/ym/Compose?To=Monica.McGrath@cdcr.ca.gov)