:cool: My daughter was very hesitant to visit her brother in Lancaster State Prison after her cancer treatment. She had lost all her hair and didn't want to go through the hastle with some insensitive guard embarassing her. When my son's birthday came she just gritted her teeth and decided to go anyway.
When she showed the medical excuse a new female guard took her aside and was very solicitous. She felt she had been treated well and was very appreciative. I wrote the Warden and expressed my thanks. I sent a copy to the Visiting Lieutenant so that the guard would be encouraged to treat people with respect.

this IS the way to get things done in the prison system! catch people doing/being good and show it to the world! thank you for a great missive! i need all the good i can get being in this situation.

Thank you for sharing this. I've had the good fortune of meeting a few nice COs along the way and I'm glad that they are recognized. Kudos to you for writing the facility as well! Maybe it will encourage other COs to treat visitors with respect. :)

Great idea with the letter. If I could remember the name of the guard who told me about Robert's level being wrong on the computer (which also was limiting his visits without our knowing) I would definitely write to him and thank him. Everyone needs to feel appreciated for what they do, especially if they go out of their way to help someone. Great idea!

I visit my boyfriend in Michigan once a month. I have been asked repeatedly to wind up my visit early due to crowded conditions. Even though the CO's put over 200 miles on the visiting room slip. The warden has approved a full 12 hour visit when I come and I now get a special stamp. The CO's don't interrupt the visit at all now and are respectful of our time together. I have found that if you deal with the matters rationally and with a level head, it encourages the people in charge to listen to you. When I explain that it is 397 miles from my house to the prison and I would like to visit for more than an hour, they have been courteous to me. I guess my mother was right about catching bees with honey.