I am finding more and more people that have their default "PM" Private Messaging" notification turned off. (This may be a default I have not found yet) What this means is that if someone sends you a private message on PTO the only way you will know about it is if you notice the little PM indicator with a number next to it, or happen to check your private messages.
If the Pop-Up notification is turned ON, a pop-up box will appear on your screen when you are on the PTO website. This won't happen when you are typing or viewing messages, only when you finish what you are doing and start browsing again.

If you would like to check and see if your pop-up notification is on or off, you can do the following to get to that menu.

Click on "User Control Panel" directly under the "Prison Talk Online" main banner at the top of the page.

Once you have clicked on the User Control panel, click on "Edit Options".

After you have clicked on Edit Options, look down the screen and you will find the highlighted title, "Messages & Notifications".

At the bottom of the Messages & Notifications category you will see: "Pop up a box when you receive a Private Message?"

If you do want to be notified of a new private message from another member at Prison Talk Online, the YES box should have a dot next to it. If you DO NOT want to receive private messages from others on PTO, the NO should have the dot highlighted. Use your mouse to click either one.

If you look around the "Edit Options" menu you will see a variety of other options that you can control to taylor your accounts features to you liking.

Hope this helps!

David

Hi dave.. i did as you said and everything o that page is checked yes and i still have not gotten the pms :( maybe there is a spell on my computer. Thank you though cause i at least know i did it correctly
Glindafromoz

Glinda, i just Pm you, let me know if you get this

I am having the same problem as Glinda. No PMs are popping up in the past several weeks. I just checked again and all is checked yes! I am only receiving the PMs in my Email account.

I don't have the box checked to get PM notices in my email and I do get the pop-ups. I think if you've used the option of having email notification, then you won't get the pop-ups.

Thanks toi.....I will try that. Maybe we can't check both. But I have always gotten the private messages in my Email, I believe. Blessings,

I am still not getting pop up PMs. Can someone help me?

Do you have Pop Up protection on your computer???

When I installed a program to stop popups, I didn't get the popups telling me I had a new private message. Could that be the culprit???

mrs. d

I do recently have SmileyCentral.com which has a pop up swatter......perhaps that is my problem...Thanks....

I checked the swatter and was able to put www.prisontalk.com/fourms/ on the "safe list"

Blessings,

Fed-X, I hate to be a nuisance, but I need some more help.

Notices of pm's are not being sent to my email account like I selected. This has been working (email notification of pm) until the last week. Thanks, Di

this is my first time in here can anyone tell me what this is all about?

i tried what you said the dot is by yes i want notifcation but i do not get it HELP

me either mine was working and then like the last week it stopped. puzzled?

I have what may be a stupid question, but I haven't figured out how to read a PM. It shows that I have one, but when I try to download it I don't get anything. Can someone help me?

Me too please! Just can't seem to open a pm!!! Very Frustrating!!!!!!!!!

Well I have followed your instructions, and it still says I have a message, but there is nothing to open!!!

I'm going to try and send you a message, please either reply here or send me a pm back okay?!

FYI - newly registered members are finding that they supposedly have one PM in their box, but when you go to PMs there's nothing there. We found that glitch a couple of weeks ago... needless to say it's on the to-do (to-fix) list!!!! :)

I had that problem, I have finally fiddled and fiddled and managed to delete the blank message.

I'm With U I've Been Trying For 2 Days. Please Help.

Mine will pop up and say I have a message...but I go check it...nothing shows up. But if I pm somebody and then check it...it shows up! What's up with that?? :)
Selena

Mine will pop up and say I have a message...but I go check it...nothing shows up. But if I pm somebody and then check it...it shows up! What's up with that?? :)
Selena


How do you get your PM's to go to your e-mail address. I thought I had my fixed that way but I have a PM and cannot get anything. Help
IN GOD WE TRUST

I am also having a problem getting messages. It says I have a message, but when I open it, it looks like greek. What do I need to do? I went in and clicked to plain text, but still nothing. That is why I have just started reading the posts and not replying. Help!!