Hi i am not really one to leave posts and i am new to this site. But i have a few questions. I was wondering if anyone out there has to use Tenetix to have their loved ones call and if they are having problems? My boyfriend and i have been useing it for a year and it has been nothing but a headache. They also put the phone cards in his prison but they keep screwing that up. Just wondered if someone besides me was venting. I have gotten now where with them.
GlindafromOz~

sorry glinda, that i can't be of any help with this, but i just wanted to welcome you to pto. i grew up in new jersey myself...i hope someone will come along with some info for you.

all the best,
emme

Hi Glinda, Im from Jersey and my husband hasn't been able to get through to the house yet!!! I dont know what phone service it is, but he's in Rahway State Prison.

I am so sorry Shy about your Husband. I know how i feel when i can not talk to my boyfreind. How long has he been there? Did his prison switch to a different phone company?
That is the case with mine. They had AT&A at Albion. Then switched to this Tenetix. They do have these phone card things but he buys them and they price to call keeps going up.
I have had a block placed on my phone 6 times in one year. Over really dumb things. They never sent me a copy of the rates or how the company does there billing after many many times i have asked. They are very very rude. I end up sitting on the phone for hours on end trying to fix it it takes weeks sometimes. I am babbling on Have you contacted the prison? Why can he not call you?
Glindafromoz~

Hi and Welcome to PTO, Glinda!

I'm sorry for your frustrations with this company. I also had them awhile back and I can totally relate. I don't have much to offer you in advice, but here is a link to other members discussing this service and what they have been through. You'll find stories very similiar to yours!

http://www.prisontalk.com/forums/showthread.php?s=&threadid=3427

We do promote the service of Tele-net here at PTO. I'm not sure what the cost effectiveness would be, but give them a call and they'll give you a quote.

Again, Welcome to PTO and please post an introduction, if you'd like in the Introduction Forum!

Pamela

i have to use tenetix to get calls from mark and it IS a pain ! the first minute costs 5$ and sometimes it will disconnect for no reason, so i have to pay 5$ at a time for the first minute each time he calls me back.. it's a total scam, but what choice do you have?

Have you checked out Tele-net? They may be able to help you...

Deb

I have looked into that. I had a conversation with my boyfriend about that. Just not sure what to do. I would never want to do anything to get him to not be able to call. Fact is the Prison gets a cut of that money and they do not like that messed with. I would love to get a copy of the terms and rules with t-netx

Ask others on here about tele net. The ones that have it swear by it and have never had any problems at all....

Deb